SupportEd
SupportEd

Refund & Returns Policy Refund & Returns Policy

Refund Policy

Refunds are offered on eligible purchases within 14 days of the purchase date. If 14 days have passed since your purchase, a refund cannot be offered. To be eligible for a refund, your item must be unused and in the same condition that you received it.

Non-Refundable Items

Please note that the following items are non-refundable:

   •   Downloadable resources including but not limited to visual downloads, PDFs, and other digital materials.
   •   Services already rendered including online courses, workshops, and coaching sessions that have been completed or accessed.
   •   Toolboxes including both paperback and digital format.

How to Request a Refund

  1. To request a refund within the eligible window, please email our support team at info@SupportEd.com with the the subject line Refund Request.

  2. Please include your order details (order #, name, email, address the product was shipped to) as well as the reason for return within the email.

  3. Once your request is reviewed by the SupportEd team, we will notify you of the approval or rejection of your refund.

  4. If approved, you must return your product. Once the product is received by the SupportEd team, the refund will be processed and a credit will automatically be applied to your original payment method within 2-7 business days.

Returns & Exchanges 

  1. If your item is eligible for a refund and approved by our team, please mail your product return to:
    SupportEd
    Returns Department
    ORDER #: (Insert Your Order Number)
    3927 Blenheim Blvd #102c,
    Fairfax, VA 22030

    You will be required to pay for return shipping. Shipping costs are non-refundable. 

Exchanges are only offered for items that may be defective or damaged. If you wish to exchange your item, it must be for the same product. To start the exchange process, please contact us.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of receipt, and we will arrange for a replacement or a refund at no additional cost.

Questions?

Contact the SupportEd team for any additional questions related to refunds and returns.